Technology

Explore how emotional engagement and personalized rewards can transform customer relationships and drive growth. Who Needs a Customer Loyalty Program? Customer loyalty remains a cornerstone of sustainable growth in a rapidly evolving market. For telecom companies, the stakes are exceptionally high. Competition is fierce, customers are more informed than ever,Continue Reading

Telecom operators face some of the most formidable challenges in the industry’s history. The decline in revenues from voice, SMS, and data services—attributable to market saturation, intensified competition, and shifting consumer preferences—has rendered the necessity for innovative and sustainable revenue models more critical than ever. Concurrently, merchants are encountering difficultiesContinue Reading

Driving revenue growth while maintaining customer satisfaction is a constant challenge in the telecommunications industry. As competition intensifies and customer expectations evolve, telco companies need innovative strategies to engage users and encourage increased spending without relying solely on traditional discounting methods. Implementing effective loyalty programs that offer engaging and rewardingContinue Reading

Building brand loyalty in the telecommunications industry isn’t just about offering competitive pricing or superior service; it’s about creating lasting connections that drive customer engagement, repeat business, and long-term value. The Honor+ package from Evolution Loyalty Packages stands out with its unique features, specifically designed to help telcos foster deeperContinue Reading

Customer engagement has evolved beyond traditional marketing strategies. Today, businesses need to captivate users in interactive, rewarding, and personalized ways. Gamification—a proven approach that turns everyday interactions into exciting experiences that drive retention, loyalty, and revenue. According to Precedence Research, the global gamification market is expected to grow from $16.29Continue Reading

Evolving Systems has expanded its Dynamic SIM Allocation (DSA) technology to support SIM Activations over 5G networks in a strategic move that aligns with the evolving telecommunications industry demands. Continuing to effectively serve 3G and 4G frameworks, including 5G capabilities, marks a significant enhancement, positioning telecom operators to leverage theContinue Reading

The management of customer engagement presents considerable challenges for telecommunications operators and merchants. Conventional marketing strategies often lack precision, require substantial resources, and frequently fall short of delivering personalized experiences. The Evolution Marketplace streamlines the entire journey for merchants and operators, facilitating easier onboarding, the creation of offers, and theContinue Reading

Are you facing manual SIM and number management challenges that lead to errors and inefficiencies? Could a shift to automated, cloud-based number & SIM lifecycle management benefit your operations? What if you could access a system that seamlessly integrates forecasting, allocation, and compliance reporting into one powerful solution?  Discover howContinue Reading

As financial institutions navigate the digital transformation, Evolution provides tools that redefine digital customer engagement.  Enhancing Client Value Management Evolution elevates Loyalty and Customer Value Management (CVM) from mere concepts to actionable strategies. It adapts to each financial institution’s unique environment, crafting personalized rewards programs that acknowledge and celebrate clients’Continue Reading

In today’s financial landscape, a shift is taking place. A transition from impersonal transactions to creating meaningful, lasting relationships with clients. At the forefront of this shift is Evolution, a platform that is redefining the way financial institutions interact with their customers. Delivering Personalized Service with Precision Evolution reshapes howContinue Reading

Evolution opens up many opportunities in the telecommunications industry to engage with customers more effectively through location-based strategies. Here are some scenarios illustrating how telecom operators can leverage this technology: Targeted Network Promotions: International Travel Plans: Localized Service Notifications: Community Engagement: Customer Retention and Loyalty: Innovative Product Launches: These examplesContinue Reading

Today’s digital landscape demands a nuanced approach to marketing, where a customer’s current location plays a pivotal role in their decision-making. Evolution, the latest upgrade to the Evolution Customer Engagement Platform, taps into this need by utilizing real-time location data effectively. This innovation opens up a world of possibilities acrossContinue Reading

Telecom operators today are seeking greater independence and agility in managing service provisioning. In an industry marked by rapid technology shifts and increasing cost pressures, the ability to independently configure, deploy, and enhance activation processes is a competitive advantage. Tertio Service Activation is positioned to address this need, providing aContinue Reading

In an increasingly competitive business landscape, the effectiveness of long-unchanged customer loyalty programs with traditional mechanics dissipates over time. When too many enterprises in a market are offering commonplace rewards based on spending events only, consumers lose interest and reduce their participation.  Successful loyalty programs with high engagement rates continuouslyContinue Reading

In today’s fast-paced mobile app market, delivering seamless user experiences has never been more crucial. Exploratory testing, a flexible and intuitive approach to software testing, empowers teams to uncover hidden defects, enhance usability, and gain insights into the end-user journey. With HeadSpin—an industry-leading omnichannel digital experience testing platform—enterprises can elevateContinue Reading

When it comes to holiday seasons, today’s customers expect more and more unforgettable experiences and entertaining activities that would add value to them during their celebration period. Whilst various discounts, coupons and financial incentives are offered, telecommunications operators still tend to present a wide range of attention-grabbing benefits and featuresContinue Reading

As we step into the new Era of Sustainability, the markets open up to new practices and strategies to not only raise awareness, but to expand beyond local and global regulations in order to deliver competitive products matching various levels of customer satisfaction. Sustainable practices in all technology fields createdContinue Reading

Even though it seems to be a simple operation process, managing phone numbers is a multi-layer business practice governed by regulatory agencies and compliance rules. In general, it’s the government that acts as main regulator who enforces regulations on operator number allocations and on use of phone numbers in orderContinue Reading

We all do it, don’t we? When we are shopping for something we need in our daily lives, we’re always on the look out for the best deal that will give us the most value for the price point we’re willing to pay. Is this any different when a CommunicationsContinue Reading

Choosing between on-premise vs cloud is a delicate process that includes a variety of factors. As organizations look to cut expenses, more data and procedures are shifting to the cloud. Traditional on-premise systems lack the flexibility, scalability, and speed that the cloud provides. However, on-premise could be useful in someContinue Reading

Once defined by physical branches and manual processes, traditional banking is undergoing a transformation driven by digitization. Digital banks, or neobanks, have emerged as modern financial ecosystems, offering intuitive platforms beyond basic transactions. Integrating services like banking, payments, and investments empowers customers to manage their finances seamlessly and efficiently withinContinue Reading

A PwC survey revealed that 61% of consumers interact with financial institutions through digital channels, and 32% prefer to avoid branches altogether.  The trend is clear: People prefer banking online, and mobile apps are a popular method. What does this mean for financial institutions? Develop an app that meets allContinue Reading

The telecommunications industry is witnessing a rapid evolution in customer expectations. As competition intensifies, churn rates increase, and the demand for hyper-personalized experiences grows, service providers must implement more refined engagement strategies beyond traditional practices to retain customers and stimulate growth. A well-structured Customer Value Management (CVM) program is essentialContinue Reading

2023 is here, and as we enter an exciting new year, Evolving Systems is delighted to introduce a freshly released new version of Evolution that promises to make it easier for users to configure and run even more advanced customer engagement initiatives to increase adoption, prevent churn and grow revenuesContinue Reading

Mobile applications are vital. We use them for banking, shopping, healthcare, and entertainment. These apps handle a vast amount of sensitive data, so the importance of securing them against potential threats cannot be overlooked. Mobile app security testing ensures that applications are protected from vulnerabilities that could compromise user dataContinue Reading

Evolution Marketplace is now available. It is an advanced B2B platform designed for telecom operators and merchants. It offers a streamlined, intuitive interface that elevates and simplifies campaign, offer, and voucher management. It empowers merchants to efficiently create, customize, and track promotional activities—all through a single, intuitive interface designed toContinue Reading

In the fast-paced software development world, ensuring applications’ quality and reliability is paramount. Automated test execution plays a crucial role in achieving these goals. By leveraging automation, organizations can enhance their testing efficiency, improve test coverage, and ensure quicker release cycles. This blog delves into the benefits, types, and processesContinue Reading

Understanding how to inspect element on a Mac can enhance your ability to understand and troubleshoot web-related issues. Whether you are a developer, designer, or just a curious internet user, knowing how to inspect on a Mac will allow you to view and manipulate the front-end elements of any website.Continue Reading

With millions of people streaming video content, playing games, and engaging in video conferencing, ensuring audio and video quality is up to par is essential. As the digital landscape continues evolving, the significance of audio and video quality in user experience is becoming increasingly apparent. Seamless audio and video performanceContinue Reading

The e-commerce industry is experiencing an unprecedented surge in growth, marked by the continuous emergence of new platforms. As competition intensifies, staying ahead has become increasingly challenging. However, amidst the variables of success, there is one constant – an unparalleled customer experience. This unique ingredient cannot be replicated. To thriveContinue Reading

End-to-end testing plays a pivotal role in IT projects, offering substantial value. In a landscape characterized by incremental software development and the frequent release of micro-features, it is imperative to ensure that all architectural components seamlessly coalesce to serve the application’s ultimate purpose consistently. However, end-to-end testing has garnered mixedContinue Reading

Network testing tools comprise a software suite essential for evaluating various network parameters. From ping monitoring to SNMP queries, these tools aid network administrators in efficient troubleshooting and decision-making. In this blog, we’ve curated a list of the best network testing tools, encompassing both open-source and commercial options, their popularContinue Reading

In recent years, the realms of QA and testing have witnessed a surge in the prominence of DevOps, CI/CD, and Agile methodologies. These approaches have gained traction for their ability to optimize testing processes, paving the way for businesses to deliver top-notch quality swiftly. Though distinct in their strategies, DevOps,Continue Reading